Nevro HFX Care Team support
We’re here to help you.
If you need support, please call:
US: +1 844-331-1001
Austria: +49 157 35998005
Switzerland: +41 26 539 1028
Australia: +61 488 845 285
Germany: +49 157 35996638
UK: +44 1603 340730
Frequently asked questions
HFX permits full body MRI scanning under certain conditions. If you need more information about compatibility with MRI scans, please refer to the Patient Manual, and consult with your doctor, or contact your local Nevro Care Team.
To check the status of your device, turn your remote control ON and make sure you see the Stimulation Level Indicator lights illuminated – you should see white lights.
It’s possible you’ll be able to stop or decrease your pain medication; however, your doctor will provide guidance on adjustments to your pain medication.
Charging will usually take 30 minutes daily, but can vary depending on your settings. Most people choose to charge based on a routine that fits their lifestyle, like when they’re watching TV.
Turn your remote control ON. The battery level indicator light on your remote control will light up to indicate when your battery is low and needs recharging.
HFX is designed to last at least 10 years.
Yes, HFX offers programs that can be used while driving or sleeping. However, after surgery, your care team may advise you to refrain from driving until you have recovered.
Yes, you can fly if you first confirm your doctor is OK with it. Remember to keep your charger and remote control in your carry-on luggage in case you need them.
Like people with a pacemaker, when you go through security, you’ll let them know you have an implanted device and they will direct you to the appropriate place. You may be escorted around the security machine or occasionally, they may need you to go through the security machine. If this happens, turn your stimulation OFF using your remote control and go through the security machine. Once on the other side, use your remote control to turn your device ON for your flight.
